Email redialmedia@gmail.com. Please say which mail client you use and what you expected to happen.
Accumen does not send your outreach — you do, from your own mail client — so it cannot tell on its own whether a message was delivered, bounced or answered. The extension reads the mail thread you have open, checks whether it concerns a prospect on your Accumen board, and records what happened.
Settings says “Not installed” but I installed it.
Reload the Accumen tab. The extension attaches on page load, so a tab that was already
open will not see it.
Nothing is being recorded.
Check that Settings → Connections says Connected, and that the prospect's address is on
your board — threads with anyone else are ignored by design. If the extension cannot read
the page it will say so on screen rather than sit silent.
It says it will not record this mailbox.
That is deliberate. If the mailbox open in the browser is not the account you connected,
nothing is recorded, so one person's correspondence is never attributed to another's
board. Connect from the account whose mail you want tracked.
Tracking is not included on my plan.
Outreach tracking requires a plan that includes email sequences. See Settings → Plan
& Billing.
Disconnect under Settings → Connections to revoke access immediately. Removing the extension from Chrome also deletes everything it stored locally.
Your mail is read inside the browser and is not transmitted. See the privacy policy for exactly what is and is not sent.